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Fantastic!
I found the car I was looking for, a Jaguar XE, in R-Sport, and diesel. It had low miles, and looked great! This is a fairly rare car in this spec., and the price was more than right. I decided that I would take the trip from Virginia to Connecticut (a nine-hour drive), to test drive it, and likely buy it. That is how confident I was in this car! However, I must say, I was just as impressed with Frankiln Motors excellent customer service, and responsiveness to my questions. They went way out of their way to help assist me in viewing the car and making a possible purchase. In the end, I did purchase the Jaguar, and have been very happy with it! But I cannot further emphasize, the friendly, dependable service I received from Franklin Motors, in particular from Glenda and Rocky. If you are on the fence about dealing with an Independent Dealership, I can assure you, I received better care from Franklin Motors than most Factory Dealerships!
Joe Yankoviak
Our response: Thank you for your review"
New Buyer
I was recommended to buy a car from Franklin’s Auto from friends who have also bought cars here. It was a good choice comparing it to my previous purchace from an unprofessional place. The was the salesmen treat you is very respectful and original. I am pleased with the car i took home with me. The prices are good and the cars they have are elegant and clean. I like their variety of vehicles. This place deserves a good 5 star rating. I highly recommend Franklin’s Auto.
Phillip Custer
Pick up truck
I never gave a review before and i bought a lot of cars and trucks from many different dealers.i never liked small dealers, when i was looking for a used pick up truck i looked around on the CarGurus and saw some pick ups i liked, when i went to look at them they were awful not what they looked like from the pictures they posted. I thought that all these small dealers were the same so why bother looking anymore, then i came across Franklin Autos add and saw a pick up i liked so i figured i give it one more shot, when i called them they called me back within 10 min. and asked me if i want to come down to look at it i figured what the heck i'm not that far away so i went down to take a look, to my amazement it looked like it did in the picture, clean in and out, took it for a test drive and it ran great. the price was a little more then i wanted to spend but it was well worth it, as i was looking at around at the rest of the cars on the lot were all as neat and clean as the truck i was buying, the people there are the best, anytime i plan on buying a car or truck i will look no further then Franklin Auto i would recommend them very highly
Ralph LLC
Disappointing
My husband and I bout a Audi from Franklin motors. At the time I was happy with the customer service we received that was until I brought the car to Audi to be serviced. We found out the car had over 9,000.00 worth of work dating back 5 years. I had only owned the car a year and a half . I had to trade the car into a different dealership and get a new car after paying 14,000.00 for this Audi. I called to cancel the extended warranty, did all my paperwork and was told I would have to wait 30 -45 days for a refund. It has now been 4 months and i am getting the complete run around from the owner of Franklin motors and the warranty company. They continue to put the blame on each other and now I can not even reach anyone at Fast lane after leaving several messages. I would beware of making a purchase with this dealership.
Nicole Dominguez
4.7
Hey Rocky, I'd like to be the first to congratulate you and your staff at Franklin Motors Auto Sales LLC on being named a 2017 Top Rated Dealer on CarGurus with your rating of 4.7 stars. This accolade is only being awarded to a select group of dealerships on CarGurus with 4.5+ star rating. If you haven’t already, you will be receiving a formal letter in the mail from CarGurus' President of Dealer Operations, Sam Zales, as well as window stickers to highlight this accolade. Additionally, you can visit dealers.cargurus.com/toprated2017 for more ways to promote this achievement. Congratulations again on this accolade, and thank you for your commitment to excellent customer service. Sincerely, Kurt Gronberg Dealer Relations Account Manager 1 (800) 227-4878 ext. 2278 CarGurus 55 Cambridge Parkway Cambridge, MA 02141 Preview Document
Car Gurus
5 stars well deserved
Time and attend is well given to their customers, with my experiences getting a car from Franklin Motors, i can highly recommend it to those looking for a good quality vehicle. Let's not forget the part where they are friendly and will guide you step by step with what to do.
Glenda Flores
5 stars well deserved
Time and attention is well given to their customers, with my experiences getting cars from Franklin Motors, i can highly recommend it to those looking for a good quality vehicle. Let's not forget the part where they are friendly and will guide you step by step with what to do.
Glenda Flores
The owner was so nice and attentive, very helpful and honest when it came to finding a car for my family. He guide us through the financing process very patiently. I was very surprised because most people at car dealership are all about Making money but for him it was finding a car that we need. We appreciate everything, I will be coming back.
Cristina Castelo
These are good people…..
We looked for a car for well over a month, salesman Jasko stood out from all others we spoke to. He responded very quickly to questions and was very courteous. Owner Rocky was much the same. He has a large number of vehicles in stock. Both were very low key and there wasn't a hint of pressure from either one. The 2011 Venza we bought was prepped to look like new. I was a salesmen trainer for over 30 years so can say with confidence that these gentlemen did everything right.
Al Malpa
Mercedes bluetec 2008
I recently purchase a low miles Diesel Mercedes off these guys. I've been trying to find a low miles clean car fax diesel for some time. Anyone that knows diesels know they are usually driven quite a bit because of their fuel Efficiency. So I was extremely pleased to show this on Car Gurus with low miles and just two previous owners. I spotted the car the night before a 10 day vacation to Florida. E mailed the dealer and while waiting to board the plane the following morning had a call from Rocky. He gave me a brief overview of the car and texted the car fax report. I explained I was on way to Florida and would get back to him that evening when I got my I pad and wi-if. As it happens I didn't get a chance to get back to him that evening but the next morning, Saturday. Told him I liked the car and would he hold it for me. $500 deposit taken over the phone and he would hold the car. Later that week he called to tell me that DMV is not open in Connecticut on Mondays and he needed a copy of my license to get a temporary Tag. Said if I didn't like the car he would pay for Tag. Long story short got there Monday afternoon and went for a ride. The car rides like new. He had all the paperwork in order and it was a smooth transaction. They have a number of cars on the lot and all seemed clean and ready to roll . My wife loves the car and hope for many miles of happy motoring. I would not hesitate to recommend these guys. Thanks Again Rocky and Paul. Chris Mcl, Brewster, NY
Chris McLoughlin
best by far
after 2 weeks of searching for a vehicle. and to many bad experiences to go into ...i found franklin auto sales online ..they had the vehicle i wanted.. i made the call and was immediately impressed by the candid and informative conversation with the owner..i made the drive to Hartford.. selection and quality of vehicles is superb.. ! extremely happy with my purchase . definitely check them out if you are in the market for a quality used car...
greg verdon
result of purchase of Camry from Franklin Motors.
We cannot recommend this dealer highly enough. He sold us a 2011 Toyota Camry in excellent condition. The interior and exterior were like a new car. We had the car checked by our regular mechanic and it passed with flying colors. The dealer did several extra things for us like working on the brakes, new windshield washers etc. We would not hesitate to recommend this dealer. I would give him 5 stars.
gloria & Walter Stelkovis
Great Experience
I purchased my Nissan Maxima from Franklin Auto and I must say through all the cars I have purchased over time this was by far the best experience. I traveled over 50 miles to the dealer and he stayed open late and made sure I was comfortable through the whole experience. They offer great cars and the service crew is great and responsive. I would suggest calling Paul or Rocky and they will get you into the car you want with great terms and wonderful service.
Otis Burnett